Frequently Asked Questions

To sign up for a course, you simply have to purchase it via the option “BUY NOW”.

Contact us at: info@londonspd.com

A course can be started by logging onto the training platform (https://platform.londonspd.com/), using the log-in details sent by us to the e-mail address provided by the participant.

Access to the platform is sent in an e-mail message, directly after purchasing a course.

Firstly, it is important to check the SPAM folder and all other subfolders, such as: OFFERS. If you have still not found the message with log-in details in your e-mailbox, write to us at: info@londonspd.com

An invoice will be automatically sent to the e-mail address from which you started the order.

Use the option of recovering log-in details on the training platform or write to us at: info@londonspd.com, we will manually reset your access details to the platform.

A discount code can be used for any course, with the exception of discounted courses.

Yes, courses are only in an online format.

To use the training platform, it is necessary to use computer equipment that meets the following technical conditions: a computer connected to the internet (min. 512kb/s), a graphical web browser that supports JavaScript (e.g., Google Chrome, Internet Explorer, Mozilla Firefox, Opera) and also supports so-called cookies, installed software for reading PDF files (e.g., Adobe Reader, Foxit Reader). (These are the requirements for CRP)

The deadline for completing the course is 90 days from the first date of logging into the training platform. The deadline may be extended at the request of the Participant.

After purchasing a course, access to the platform is permanent.

No, each participant completes material in their own free time.

Learning materials are only in the form of PDF files.

Yes, materials can be downloaded from the training platform and printed.

Each course contains tests checking knowledge after each module, as well as one open question. Tests should be passed with at least 70% in order to obtain a diploma and certificate. The answer to an open question is marked by us 2 times a day. Tests, similar to materials, can be solved in own free time.

No, tests do not have a time-limit.

Yes, for tests there is an unlimited amount of attempts.

Answers are marked within 1 working day from the moment it is saved on the platform.

Receiving an e-mail containing a link in the text to the form for sending documents, is synonymous to completing the course.

• Shipping within the UK:
  - Express Courier - preparation and shipment of certificate within 3 working days from the time of completion.
  - Mail - preparation and shipment of certificate within 10 working days from time of completion.

• Shipping to other countries:
  - FedEx Courier - date and cost of shipping the certificate depends on the country, to which we are delivering it to. Exact information can be found here.

• Electronic Delivery:
  - A document in an electronic version - preparation and delivery of certificate within 2 working days from time of completion.

Each participant informs us about the completion of the course via the form for sending documents, which is sent to each participant by e-mail, after we have accepted the answer to the open question. If you have completed a course and have not received this e-mail, write to us at: info@londonspd.com - we will send you a link to the form again.

In aims of obtaining documents, you must complete a course, meaning passing all the tests with min. 70% as well as answering one open question.

Of course, in accordance with our regulations, the price of issuing a duplicate comes to £5 + cost of shipping. In order to obtain a duplicate, write to us at: info@londonspd.com